General practice

The practice operations platform used by more than 900 practices.

Trusted by 900+ practices

  • Bulli Medical Practice logo
  • Clock Tower Medical Centre Logo logo
  • Doctors on Darling Logo logo
  • Health and Wellbeing North Ward logo
  • Street Side Medics logo
  • Woonona Medical Centre logo

An Integrated online practice management platform

Our practice operations platform and complementary services have been purpose built to support General Practices manage the increasing complexities of running a busy practice, putting you in control so that nothing falls between the cracks.

How will this assist you?

Accreditation is made easy with our expertly written policies and procedure templates, cross referenced with the RACGP standards.
Our templates are regularly reviewed and updated, and can help your practice remain compliant with industry changes.
High quality learning modules, completed with a quiz that tests knowledge and helps promote staff development and accountability.
Integrated registers help manage your equipment, insurances contracts with alerts to ensure maintenance and renewals get done on time.

PracticeHub Core

Our integrated applications are purpose built by our experts to help make managing your practice simpler, safer and more efficient.

Helps you remain compliant with legislative standards
Written by experts and continually refreshed
Designed to help your team understand their responsibilities.
High quality learning modules save money on training
Alerts and reminders for equipment/contract registers

Task Management

Task Management makes running a complex medical practice easier and more efficient, by allowing you to automate important re-occurring tasks.

Allocation of tasks by individual, role, team or practice icon
Allocation of tasks by individual, role, team or practice
Dashboard shows at one glance what is outstanding
Automated alerts and reminders when tasks are due
Reduces the risk for complex recurring tasks
Full auditable history for accreditation or adverse events

Certificate of Insurance

The Certificate of Insurance application is an end-to-end solution that reduces the administrative burden for credentialing.

Automated collection of certificates saving you time and effort
Instant transparency via the dashboard what is outstanding
Full audit history makes accreditation easy
Sent automatically directly from Avant to Avant doctors

Our services

Our consulting services support you in setting up your practice according to the PracticeHub framework and will help you to identify any gaps or risks in your policies and procedures. They are delivered by our Avant key experts in risk management and senior practice operations experts.

Policies and Procedures Set-up
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Our accreditation assessment framework for general practice provides a critical review of your documentation against the 130 assessment criteria according to the 5th edition of the RACGP Standards for General Practice. We provide you with a gap analysis report and detailed next steps on how to meet these criteria.

Policies and Procedures Set-up Image

Policies and Procedures Set-up

We set up and update your policies and procedures for your practice and support you in getting ready for accreditation, based on our expertly written comprehensive policies framework. The service is delivered by our experienced practice management consultants saving you time and effort.

Here’s what our customers think


"PracticeHub gives you peace of mind that all your contracts, insurances and documents are kept track of and no expiry dates are missed. It is also great to be assured that you are kept up to date with legislation changes and that your policies and procedures remain compliant and up to date. I highly recommend PracticeHub  as an essential tool for organisation and management."



"PracticeHub enables us to keep track of tasks and documents required for accreditation and provide our staff with access to easy-to-use online learning modules."

- Clocktower Medical Centre


“PracticeHub gives visibility to me as the practice manager on what isn’t being done, so that I can follow this up and ensure that feedback and training is provided to staff.”

- Bulli Medical Practice


“We had our accreditation today and we essentially passed. I wanted to say thank you, because I believe it was because of PracticeHub that we passed.”

- Ladywood Clinic


“We had two new registrars commence yesterday and by using PracticeHub, I was able to induct them both without having to spend all day with them. It was so efficient. Between the two of them, I was struggling to keep up with the induction process. This is going to save me so much time.”

- Health and Wellbeing North Ward


“I now have the confidence that if I am not on premises that there are policies and guidelines to follow. It helps me to be protected legally”.

“Also, the staff and customer service at PracticeHub are second to none!”

- Street Side Medics


“Incredibly helpful getting through accreditation. We gave the assessor the login prior to on-site assessment which meant they were here for a very short period of time.”

- Doctors on Darling


“I have recommended other project managers to PracticeHub. This was our saviour during our last accreditation. We were given 100% and a lot of it was thanks to PracticeHub for having the templates and policies ready for us.”

“The team is always open to helping us when we needed to develop new policies and their support for COVID-19 was exceptional. They had it ready within a day or so. Thanks for everything!”

- Woonona Medical Practice

Discover our resources

Moving from the 4th to 5th edition of the RACGP Standards made easy by PracticeHub Image

Moving from the 4th to 5th edition of the RACGP Standards made easy by PracticeHub

Central Clinic was faced with the challenge to find a solution to quickly prepare for accreditation to transition from 4 to 5 standard. They also needed to rapidly digitise practice operations processes and procedures at the same time.

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New ways of practice management

Many practice managers have embraced a ‘new normal’ which required them to navigate a minefield of workplace and staffing issues, such as managing vulnerable workers, responding to COVID-19 diagnoses and managing staff working from home.

Steps to protect your practice from a cyber security incident Image

Steps to protect your practice from a cyber security incident

Preparation is your best defence to minimise the chance of a cyber security incident. This factsheet includes topics such as the importance of policies and procedures, implementing a business continuity plan, five steps to protect your IT system.