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Moving from the 4th to 5th edition of the RACGP Standards made easy by PracticeHub


Central Clinic is a multi-site GP and specialist medical practice and was founded originally by Dr John Finch in Warragul, West Gippsland, Victoria. Today, the multi-disciplinary practice employs 57 healthcare professionals working across three sites, including GPs, various specialists and allied health staff. The practices include pathology on site and has a pharmacy located on premises. The practices have grown considerably since January 2019 and there are further plans to extend the services provided by adding a day surgery.

The problem to solve

When the current practice manager, Mario Gupta, took over in 2018, he was faced with the challenge to quickly prepare for accreditation to transition from level 4 to level 5 standard, as well as to rapidly digitise practice operations processes and procedures. All documentation was available in a physical form and printed out, which meant that new policies were not easily accessible to all staff. It was a daunting task to implement a set of policies and procedures across all sites in a very short period of time.

Looking at Solutions

Mario was searching for solutions while getting ready for accreditation and was referred to PracticeHub by Avant. He was intrigued by the concept of Practice Hub saw it as an investment in the future. Central Clinic purchased a subscription to PracticeHub and the option 3 set up service. The PracticeHub team created an electronic version of the policies and procedures manual. All Mario had to do was review PracticeHub with his team.

The results

When the auditors reviewed the practice, they commented that not a single flaw was found, as it was up-to-date and high quality. The entire process became very easy due to PracticeHub.”

Feedback about PracticeHub

“I would recommend PracticeHub in a heartbeat, even if practices do not use it to its full potential at the beginning. I am a huge advocate and I would recommend it.”